Transforming customer, operational, and performance data into actionable business intelligence through SQL, Power BI, Python, and real-world operational experience.
I'm a Business Intelligence and Data Analytics professional currently completing a Bachelor of Applied Science in Data Management & Analysis with a concentration in Business Intelligence at Bellevue College.
My career began in customer success and technical support at DreamBox Learning, where I worked closely with educators, administrators, and internal teams to solve customer challenges. Over time, I became increasingly interested in the data behind those challenges, leading me into reporting, analytics, operational intelligence, and business process improvement.
Today I combine real-world business experience with technical skills in SQL, Power BI, Tableau, Python, MongoDB, and data visualization. I enjoy transforming complex datasets into meaningful insights that help organizations improve customer experiences, optimize operations, and make better business decisions.
My work focuses on connecting data to outcomes. Whether I'm building dashboards, analyzing customer behavior, designing reporting frameworks, or investigating operational trends, my goal is always the same: deliver clear, actionable insights that drive informed decision-making.
What that looks like in practice
A mix of analysis, visualization, and the database / operational tooling that surrounds them.
A mix of coursework, professional work, and personal builds - focused on shipping something useful.
Data Engineering
Created a data transformation pipeline that converted raw movie industry data into analysis-ready datasets for reporting, visualization, and predictive modeling.
Solution
Built MongoDB aggregation pipelines to clean, normalize, transform, and validate data, extracting structured fields for budgets, revenue, ratings, release dates, and other key business metrics.
Business Intelligence / Customer Analytics
Designed reporting frameworks and customer issue classification processes to analyze support trends, operational performance, and recurring customer challenges across hundreds of schools and districts.
Solution
Developed case coding methodologies, reporting structures, and analytics processes within Salesforce to classify customer interactions, measure operational performance, and uncover patterns across support requests.
Power BI / Executive Reporting
Developed interactive Power BI dashboards using SQL, Power Query, DAX, and dimensional data modeling to transform transactional business data into executive-ready reporting.
Solution
Built a relational data model, created DAX measures and KPIs, developed interactive visualizations, and implemented drill-down reporting capabilities for business analysis.
Power BI / Executive Reporting
Designed interactive Tableau visualizations comparing global population trends across multiple decades using geographic mapping and visual analytics techniques.
Solution
Created interactive maps, filtering mechanisms, and comparative visualizations that allowed users to explore population changes between countries and regions over time.
My background gives me context for the data; the degree is sharpening the toolkit.
DreamBox Learning
2014 — 2020
Bellevue College
2023 — Present
Personal Portfolio
2023 — Present
Degree
Focus in Business Intelligence
Bellevue College
Expected 2026
Relevant Coursework
Open to data analyst, reporting analyst, BI, and analytics internship roles. Easiest way to reach me is below - I reply within a day or two.